Privacy Information

Welcome to The Puzzling World of Professor Kettlestring!
We respect your privacy and are committed to protecting your personal information in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and (where applicable) the EU GDPR.

1. Who We Are
We are Odyssey Attractions Ltd, the operator of The Puzzling World of Professor Kettlestring.

Data Controller: Odyssey Attractions Ltd
Registered Address: 14 Merchants Place, Merchantgate, York, England, YO1 9TU
Email: Info@Puzzlingworldyork.co.uk
Phone: 01904 463733

2. Information We Collect
We may collect the following categories of personal data:

a) Information you provide directly
Name, email address, phone number, billing address
Payment details (processed securely by third-party providers)
Booking information (date/time of visit, number of tickets, etc.)
Any other details you submit via our forms or emails
b) Information collected automatically
IP address, browser type, operating system
Pages you visit on our site
Time and date of access
c) Cookies and tracking
We use cookies and similar technologies to operate the site, remember your preferences, and analyse site usage.
You can manage cookies through our Cookie Consent Banner or in your browser settings.

3. Lawful Basis for Processing
We process your personal data under the following lawful bases:

Contract – to provide the services you request (e.g., ticket purchases)
Consent – for email marketing or optional cookies (you can withdraw consent at any time)
Legal Obligation – to comply with applicable laws and regulations
Legitimate Interests – for security, fraud prevention, and improving our website and services

4. How We Use Your Information
We use your data to:

Process and confirm bookings or purchases
Communicate with you regarding your visit or enquiry
Send marketing communications (if you opt in)
Improve our website and services through analytics
Meet legal, regulatory, or compliance requirements

5. Sharing Your Information
We do not sell your personal information. We may share it with:

Service providers (payment processors, IT hosting, email marketing platforms, booking systems)
Analytics providers (e.g., Google Analytics)
Legal and regulatory bodies when required by law
All third parties are required to keep your data secure and use it only for the purposes we specify.

6. Data Transfers Outside the UK/EEA
If we transfer your personal data outside the UK or European Economic Area, we will ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK ICO or EU Commission.

7. Data Retention
We keep personal data only as long as necessary for the purposes collected, including any legal, accounting, or reporting requirements.
For example:

Booking and purchase records: up to 6 years (for tax purposes)
Marketing data: until you unsubscribe or withdraw consent

8. Your Rights
Under the UK GDPR and EU GDPR, you have the right to:

Access your personal data
Rectify inaccurate data
Erase your data (“right to be forgotten”)
Restrict processing
Object to processing (including direct marketing)
Data portability (transfer your data to another provider)
Withdraw consent at any time (where consent is the basis for processing)
To exercise your rights, contact us at info@puzzlingworldyork.co.uk

9. Security
We use appropriate technical and organisational measures to protect your data, including encryption for payment transactions and secure hosting.

10. Children’s Privacy
Our website and services are not directed at children under 13, and we do not knowingly collect personal data from them without parental consent.

11. Changes to This Policy
We may update this policy from time to time. The latest version will always be available on our website with the updated effective date.

12. Contact Details & Complaints
If you have any questions or concerns about this policy or your data, please contact us:

The Puzzling World of Professor Kettlestring
Email: Info@puzzlingworldyork.co.uk
Phone: 01904 463733
Address: 14 Merchants Place, Merchantgate, York, England, YO1 9TU

If you are in the UK and are unhappy with our response, you can complain to the Information Commissioner’s Office (ICO):
Website: https://ico.org.uk
Telephone: 0303 123 1113